Marketing Merchant Communications (Shopeefood)

This role supports communication and engagement with ShopeeFood merchants across multiple channels. The position involves creating merchant-facing content, managing merchant communities and social media channels, supporting campaign and operational communications, and gathering merchant feedback to generate actionable insights for relevant teams.

Plan and create merchant communication and content across social media, community, in-app, Push Notification, email, and Help Center

Develop engaging content in various formats, including artwork, infographic, short-form video, and educational content

Manage social media and merchant community, including content planning, engagement, and performance monitoring

Monitor Merchant Voice and turn merchant feedback and pain points into actionable insights

Support campaign and business communication, coordinate with cross-functional teams, and report key communication performance

Bachelor's degree in Communication, Marketing, Business, Digital Media, or related fields

1-2 years of experience in Marketing, Content creator or related field (Fresh Graduate is welcome.)

Strong Thai writing and communication skills with the ability to simplify complex information

Good command of English for internal communication and working with regional or cross-functional teams

Experience in creating short-form video content for TikTok, Facebook, Instagram, or other social platforms; basic video editing skills are preferred

Familiar with basic design/content creation tools such as Canva, CapCut, Adobe Creative Suite, or equivalent tools; ability to create simple artwork independently is a plus

Comfortable working with data and using performance metrics to improve content and communication

Strong coordination and stakeholder management skills

Detail-oriented and able to manage multiple projects and deadlines simultaneously

Able to work in a fast-paced environment and respond quickly to changing business priorities