Customer Success Manager (TH)

Xendit is hiring a Customer Success Manager to support its Thailand-based clients on its enterprise payments platform. The role owns the post-go-live customer lifecycle for a portfolio of English- and Thai-speaking accounts, driving product adoption, resolving day-to-day issues, and identifying growth opportunities. The CSM works with technical and business stakeholders, coordinating with Product, Engineering, and Commercial teams to support solutioning and improve client outcomes.

The position suits someone earlier in their Customer Success career with working knowledge of payments and alternative payment methods in Southeast Asia. Required qualifications include 3–5 years in Customer Success or Account Management within B2B SaaS, fintech, or payments, familiarity with APIs and payment flows, and business-proficient English and Thai communication skills.

Own a portfolio of English- and Thai-speaking accounts, driving product adoption, commercial growth & retention, and day-to-day relationship management

Build an understanding of clients' business models and payment flows to identify improvement opportunities

Use data, product knowledge and business understanding to drive and capture portfolio expansion opportunities (upsell, cross-sell, new use cases) in partnership with Account Management and Sales

Act as a day-to-day point of contact for client stakeholders on product usage and issue resolution

Coordinate cross-functionally with Product, Engineering, Risk, and Commercial teams to solve pain points and unlock opportunities with clients

3–5 years of experience in Customer Success, Account Management, or related client-facing roles within B2B SaaS, fintech, or payments environments

Familiarity with payments and alternative payment methods (APMs) across Southeast Asia

Working understanding of technical products (e.g. APIs, integrations, payment flows) and ability to explain product capabilities to clients

Excellent communication skills in English and Thai (business proficiency required in both languages)

Experience working cross-functionally with Sales, Product, Engineering, and Operations teams