T&T - Graduate Analyst - Sales & Service (Deloitte Digital) Salesforce - TH

This role supports Deloitte’s Sales & Services work, focusing on Salesforce Sales Cloud and Service Cloud solutions. Responsibilities include gathering business and technical requirements, developing techno-functional solutions, training clients, advising on Salesforce platforms, and contributing to solution design, implementation, systems integration, and project delivery.

The successful candidate should have at least one year of relevant experience in PMO, project coordination, or project management support, and a strong academic degree in business, engineering, computer science, IT, or a related discipline. The role also requires requirements and use-case workshops, business requirements capture, CRM process understanding, front-end framework experience with SQL, HTML, and CSS, and the ability to consult with stakeholders at different levels.

Collect and understand client business and technical requirements.

Develop techno-functional Salesforce solutions focused on Sales and Service.

Train clients and advise on Salesforce Cloud for Customer, Sales Cloud, and Service Cloud.

Participate in solution design, implementation, systems integration, and project activities.

Interact with internal, client, and partner stakeholders and contribute to deliverables.

Minimum 1 year of relevant experience in PMO, project coordination, or project management support.

Strong academic degree in Business, Engineering, Computer Science, IT, or a related discipline.

Ability to run workshops to define requirements and use cases and experience capturing business requirements.

Understanding of CRM processes and best practices, use cases, and architecture principles.

Experience with a front-end framework and working knowledge of SQL, HTML, and CSS; able to consult with stakeholders at different levels.

Shortlisted candidates will be notified through official Deloitte email addresses ending with @deloitte.com; only shortlisted candidates will be contacted due to the volume of applications.