Guest Service Agent

This full-time Guest Service Agent position is based at Anantara Riverside Bangkok Resort in Bangkok, Thailand. The agent anticipates guest needs, handles inquiries and complaints, processes check-in and check-out, manages room assignments, and handles billing and payments. The role also coordinates with Housekeeping and other departments, maintains guest records, follows up on satisfaction issues, and promotes hotel facilities and services.

Candidates should hold a bachelor’s degree in Hospitality Management, Tourism, or a related field. At least one year of Front Office or Guest Service experience in a luxury hotel is preferred. The position requires strong communication, interpersonal, problem-solving, and customer service skills, a friendly and professional manner, and the ability to manage multiple tasks under pressure. Additional languages are advantageous, and the schedule includes shifts, weekends, and public holidays.

* Anticipate guest needs and handle inquiries, requests, and complaints professionally.

* Process check-in, check-out, room assignments, room changes, and late check-out requests.

* Handle guest billing, payments, room key issuance, and verify rates and billing accuracy.

* Coordinate with Housekeeping and other departments to ensure room readiness and seamless guest experiences.

* Maintain accurate and confidential guest records while following hotel policies and procedures.

* Bachelor’s degree in Hospitality Management, Tourism, or a related field.

* Minimum 1 year of Front Office or Guest Service experience in a luxury hotel is preferred.

* Good written and spoken English; additional languages are an advantage.

* Strong communication, interpersonal, customer service, and problem-solving skills.

* Ability to work under pressure, handle multiple tasks, and work shifts, weekends, and public holidays.