Guest Service Agent

The Guest Service Agent works at Anantara Riverside Bangkok Resort, part of the Anantara Hotels & Resorts luxury brand under Minor Hotels. The role is a key hotel representative creating first impressions for guests, acting as information provider, problem solver, salesperson and coordinator.

Key duties include handling guest inquiries, having complete knowledge of room types, rates, food and beverage outlets, spa and health club and other Minor Hotels properties, processing check-ins, check-outs, room assignments, room changes and late check-out requests, activating and reissuing room keys, verifying billing and rates, coordinating with Housekeeping on room status, and maintaining guest satisfaction follow-up. The agent must follow company policies, attend shift briefings and training, and work closely with all hotel departments.

Anticipate guest needs and handle guest inquiries helpfully and attentively

Maintain complete knowledge of hotel product: room types, rates, facilities, F&B outlets and promotions, spa and health club, other Minor Hotels properties

Process guest check-ins, check-outs, room assignments, room change and late check-out requests

Secure payment by activating/reissuing room keys, verify rates against market codes and adjust guest billing

Coordinate with Housekeeping on room status and guest concerns, file guest documentation

Follow company policies, report accidents and unsafe conditions, maintain professional appearance and confidentiality

Attend hotel events, daily shift briefings and training to improve professional skills

Friendly, outgoing personality and genuine interest in meeting and serving guests from around the world

Clear and professional spoken language and correct telephone etiquette

Ability to work as information provider, diplomat, problem solver and hotel representative with efficiency and friendliness

Personal responsibility for service quality meeting Anantara standards at all times

Proactive and innovative in suggesting alternatives that meet guest needs

Ability to build harmonious working relationships with all hotel departments and support team goals