Concierge Officer

The Concierge Officer at Anantara Riverside Bangkok Resort provides personalized concierge service to hotel guests. Duties include arranging transportation, restaurant reservations, sightseeing, tickets and activities; sharing information about Bangkok and hotel facilities; handling special requests and complaints; maintaining guest-request records; and coordinating with Front Office, Bell Desk, Guest Relations and F&B.

The role requires a diploma or bachelor’s degree in hospitality management, hotel management, tourism or a related field, plus at least one to two years of relevant guest-facing experience. Knowledge of Bangkok attractions and transportation, strong organizational and multitasking skills, and good to excellent written and spoken English are required. Experience in a five-star or luxury hotel and with VIP or international guests is advantageous.

Welcome and assist guests professionally and provide recommendations on Bangkok attractions, restaurants, shopping and transportation.

Arrange transportation, taxis, private cars, airport transfers, tours and restaurant reservations.

Handle special requests, VIP arrangements, celebrations and personalized guest experiences.

Coordinate with Front Office, Bell Desk, Guest Relations, F&B and other departments to deliver seamless service.

Maintain guest-request records, follow up on requests and handle complaints or service recovery.

Diploma or bachelor’s degree in hospitality management, hotel management, tourism or a related field.

At least 1–2 years of experience in a concierge, guest relations, front office, guest service or similar role.

Strong knowledge of Bangkok attractions, restaurants, shopping, entertainment and transportation arrangements.

Excellent organizational, multitasking, problem-solving and follow-up skills.

Good to excellent command of spoken and written English.