E-Commerce Performance & Support Manager

The role supports eCommerce performance and development across Minor Asia, focusing on improving Web Direct Share, direct conversion and direct revenue. It analyzes property performance, identifies commercial opportunities, translates findings into action plans, shares best practices and manages regional support for hotels with eCommerce resource gaps.

The manager works directly with hotels and cross-functional commercial teams, monitors action plans and results, and supports regional projects, systems and process improvements. Qualifications include at least four to six years in hotel eCommerce, digital marketing, distribution or a related commercial function, strong analytical and stakeholder-management skills, and knowledge of booking systems, eCommerce platforms and digital distribution.

Analyze eCommerce performance across Minor Asia hotels using KPIs including Web Direct Share, traffic, conversion, direct revenue and OTA contribution.

Translate performance analysis into commercial recommendations, action plans and optimization measures for priority hotels.

Work with hotels to improve Web Direct Share and direct website conversion, and share successful regional practices.

Provide task-force and temporary eCommerce management support to properties with resource gaps.

Lead or support regional eCommerce projects, systems, reporting and process-improvement initiatives.

Minimum 4–6 years in hotel eCommerce, digital marketing, distribution or a related commercial function.

Strong understanding of direct booking conversion, digital distribution and online revenue generation.

Strong analytical skills and ability to translate findings into practical commercial actions.

Strong communication and stakeholder-management skills with hotel management and commercial teams.

Strong problem-solving and project-management skills.