BMS/NOC Engineer

Cushman & Wakefield is hiring a BMS/NOC Engineer for an on-site, full-time position at a client site in Bangkok, Thailand. The role involves monitoring facility alarms and events through BMS, EPMS, AMS, and other platforms, managing service requests, incidents, and work orders in line with ITIL processes, and acting as the central coordination point for operational issues between site teams, vendors, and clients. The engineer also maintains operational records and reports, and supports SLA compliance and service standards. The job description is provided in both English and Thai.

Monitor and respond to facility alarms and events through BMS, EPMS, AMS, and other monitoring platforms, ensuring timely escalation and incident management.

Manage service requests, incidents, and work orders, ensuring accurate logging, tracking, and closure in accordance with ITIL and service management processes.

Act as the central communication and coordination point for operational issues, maintenance activities, outages, and major incidents between site teams, vendors, and clients.

Maintain operational records and reporting, including shift logs, incident reports, maintenance schedules, system performance data, and audit documentation.

Support operational continuity and service excellence by monitoring SLA compliance, coordinating escalations, and driving adherence to established procedures and service standards.