Product Manager – Chatbot & GenAI Platform (Contact Center)

The Product Manager will drive development and evolution of Amity's Chatbot and GenAI Platform for contact centers. The role involves defining product vision, strategy, roadmap, requirements, priorities, KPIs, and release plans while collaborating with engineering, AI, design, business, and customer-facing teams.

The successful candidate will gather and analyze customer requirements and feedback, translate business needs into product specifications, manage the backlog and sprint priorities, and guide chatbot, conversational AI, and GenAI capabilities from discovery through launch. The posting requires at least four years of relevant product management, ownership, or solution consulting experience in software or technology.

Define product vision, strategy, and roadmap for the Chatbot and GenAI Platform.

Identify market opportunities, customer pain points, and emerging AI trends.

Translate business problems into product requirements, user stories, and acceptance criteria.

Manage the product backlog, sprint priorities, and release planning.

Define and monitor product KPIs, adoption, customer satisfaction, and business outcomes.

Bachelor's degree in Computer Science, Information Technology, Engineering, Business, or a related field.

At least 4 years of relevant experience in product management, product ownership, solution consulting, software, or technology.

Experience managing software products or platforms from discovery through delivery and continuous improvement.

Understanding of Agile methodologies, roadmaps, backlog management, and prioritization.

Strong analytical, problem-solving, communication, and stakeholder management skills.