Clinic Receptionist and Customer Support (Ooca Clinic)

Ooca is hiring a Clinic Receptionist and Customer Support staff member for its Bangkok mental health clinic. The role involves welcoming customers, managing day-to-day clinic operations including appointment scheduling and customer flow, handling complaints, responding to enquiries via email, phone, Chat Line, and WhatsApp, processing payments, onboarding doctors, and maintaining customer records. The position reports to the Clinic and Operations Manager.

Candidates should hold a bachelor's degree in healthcare administration, business administration, or a related field, with at least one year of administration experience. Strong organizational, communication, and problem-solving skills are required, along with fluency in English, basic Microsoft Office or Google Workspace proficiency, and flexibility to work 6 days per week in shifts between 10 AM and 8 PM.

Welcome customers in Ooca clinic and coordinate with relevant staff members

Oversee day-to-day clinic operations including appointment scheduling, customer flow, and opening/closing

Handle customer complaints and provide appropriate solutions within time limits

Respond to customer enquiries via email, phone, Chat Line, and WhatsApp, and process payments

Onboard doctors to clinics and tools, and maintain records of customer interactions

Bachelor's degree in healthcare administration, Business Administration, or a related field

Minimum of 1 year of experience in administration with proven clinic management track record

Excellent hospitality, communication, and interpersonal skills

Good command of both speaking and writing in English

Basic use of Microsoft Office or Google Workspace tools; flexibility to work 6 days per week in shifts