IT Executive

The IT Executive / EUC Specialist sits within Grab's Grabber Technology Solutions (GTS) team in Bangkok, managing end-user computing operations for Grabbers. The role owns daily EUC operational outcomes for the assigned site or country, partners with managed service vendors on escalations and performance, develops SOPs and knowledge-base materials, supports governance and compliance activities, and leads small to medium operational improvement projects such as asset lifecycle accuracy and endpoint compliance.

Candidates need at least 3 years of experience in IT operations, end-user computing, workplace technology, or service desk roles, with the ability to independently deliver scoped workstreams. Experience with IT service management, asset management, endpoint or workplace tooling, and cloud productivity environments is required, along with analytical skills and digital/AI proficiency to drive automation and operational improvements.

Manage daily EUC operational outcomes for the assigned site or country scope, ensuring reliable support quality and smooth end-user experience.

Partner with managed service vendors to review escalations, track service performance, and ensure timely preventive and corrective actions.

Develop SOPs, user guides, operational records, and knowledge-base materials to improve service consistency and scalability.

Support governance, audit, and compliance activities by ensuring controls, operational practices, and asset data are accurate and up to date.

Lead small to medium operational improvement projects including asset lifecycle accuracy, onboarding/offboarding readiness, endpoint compliance, and process standardisation.

At least 3 years of experience in IT operations, end-user computing, workplace technology, service desk, or a related technology function.

Ability to own and deliver scoped operational workstreams, tasks, or projects with minimal supervision.

Demonstrated analytical and problem-solving skills, with the ability to translate operational data and user feedback into practical improvements.

Experience with IT service management, asset management, endpoint or workplace tooling, or cloud productivity environments.

Digital and AI proficiency, leveraging automation, data analytics, or AI-driven resources while maintaining security, data privacy, and precision standards.

Apply online; video or phone interview with a recruiter; possible assessments or technical competency interview; final culture-fit interview.