Workplace Manager

The Workplace Manager leads workplace and facilities operations for a client site, overseeing service delivery against SLAs, applicable laws, safety, compliance, and performance metrics. The role manages preventive maintenance, technology platforms, operational SOPs, client reporting, data analysis, workplace experience, and continuous improvement.

The manager also leads the site team, supports client engagement and stakeholder relationships, develops feedback initiatives, and manages vendors, events, conference rooms, and service requests. Qualifications include a bachelor’s degree or above, at least three years of relevant hospitality, facilities, property management, operations, or commercial real estate experience, and at least one year in a managerial role.

• Manage and oversee site services, daily operations, service quality, compliance, and accountable gap analysis.
• Conduct walkthroughs and assessments of soft services against SLAs, policies, regulations, and performance metrics.
• Implement preventive and planned maintenance to reduce costs and equipment-failure risks.
• Lead the workplace team, support development, manage attendance and leave coverage, and drive KPI achievement.
• Develop client engagement, support, feedback, communication, and reporting initiatives.

Bachelor's degree or above in a related field.

At least 3 years of relevant hospitality, facility/property management, operations, or commercial real estate experience, with at least 1 year in a managerial role.

Excellent customer service, professionalism, communication, organization, prioritization, and time-management skills.

Highly collaborative and able to work with diverse teams.

Ability to adapt to new devices, technology, and applications.