Customer Service Associate (L1)

Lalamove, an on-demand delivery platform connecting customers and drivers via technology, is hiring a Customer Service Associate (L1) in Bangkok on a full-time basis. The role involves handling inbound and outbound inquiries, supporting users and drivers, managing complaints, providing timely solutions, balancing supply and demand, and monitoring daily operations to maximize fulfillment rates.

The position requires a go-getter problem solver with strong written and verbal communication, the ability to multi-task, and fluency in both English and Thai. A bachelor's degree or college experience with prior customer support background is preferred. Candidates must be willing to work weekends, early mornings, late nights, and occasional holidays, and should be immediately available.

Inquiry management (inbound and outbound)

Provide support to users and drivers by answering questions in a proactive, clear and efficient way

Handle customer and driver complaints

Provide appropriate solutions within time limits and limit the risks of driver/user dissatisfaction

Match supply and demand and monitor daily operations to maximize fulfillment rate

Go-getter with problem-solving mindset and discernment

Good written and verbal communication skills

Ability to multi-task, prioritize, and manage time effectively

Bachelor's degree or college experience preferred, with prior customer support experience

Fluent in English and Thai; willing to work weekends, early mornings, late nights, and occasional holidays