NPL and WO (SME&HL) OA Management

This role at Kiatnakin Phatra Bank Public Company Limited manages outsourced debt collection agencies handling Non-Performing Loans (NPL) and Written-Off (WO) accounts for SME and Home Loan portfolios. Responsibilities include monitoring agency performance, negotiating with delinquent borrowers, advising on repayment options, restructuring debt, coordinating with internal units and external agencies, and preparing daily, weekly, and monthly collection reports in compliance with bank and Bank of Thailand (BOT) regulations.

The position requires a bachelor's degree in any field and at least 2 years of experience in debt collection, particularly for secured loans. Candidates should have knowledge of banking and financial services products, strong communication, negotiation, problem-solving, and coordination skills, plus basic computer application proficiency.

Control outsourced debt collection agencies to meet bank targets and comply with departmental and organizational regulations

Negotiate with assigned delinquent retail credit borrowers and record all negotiation details in the system, including contact summaries

Advise borrowers on repayment approaches to restore normal payment

Provide guidance and resolve operational issues faced by outsourced collection agencies

Negotiate and restructure Home Loan and SME debt within timelines aligned with bank policy

Coordinate with relevant units to advise or resolve issues for customers and/or outsourced agencies

Prepare daily, weekly, and monthly debt collection performance reports

Comply strictly with bank and Bank of Thailand (BOT) debt collection policies and regulations, respecting fundamental rights

Bachelor's degree in any field

At least 2 years of experience in debt collection, particularly secured loans

Knowledge and experience in banking, financial services, and bank products

Communication, negotiation, problem-solving, coordination, and initiative skills

Basic computer and application software skills