RCC Transformation

The Transformation Project Manager drives end-to-end business transformation across Retail Credit & Collection (RCC) at Kiatnakin Phatra Bank, aligning business, operations, technology, and customer experience. Responsibilities include analyzing end-to-end RCC processes to identify inefficiencies, supporting cross-functional improvement initiatives, managing stakeholders, leading change management activities, monitoring process performance metrics, and maintaining documentation such as process maps, SOPs, and business requirements.

The role requires a Bachelor's degree or higher in Industrial Engineering, Business Administration, Economics, Statistics, IT, or related fields, with 1–3 years of experience in operations, process improvement, consulting, analytics, or project-based roles. Preferred qualifications include experience in banking or financial services and exposure to process improvement or cross-functional initiatives.

Analyze end-to-end processes across Retail Credit & Collection operations to identify inefficiencies and improvement opportunities

Contribute to cross-functional improvement initiatives and own assigned tasks or workstreams with accountability for quality, timelines, and outcomes

Manage and influence cross-functional stakeholders to align priorities and drive decisions

Lead change management activities to ensure successful adoption of new processes and systems

Prepare and maintain documentation such as process maps, SOPs, business requirements, and project materials

Bachelor's degree or higher in Industrial Engineering, Business Administration, Economics, Statistics, Information Technology, or related fields

1–3 years of working experience in operations, process improvement, consulting, analytics, or project-based roles

Strong analytical thinking, ability to structure problems, and willingness to learn complex business processes

Experience in banking, financial services, or large-scale operations environments (preferred)

Exposure to process improvement, operational projects, or cross-functional initiatives (preferred)