Live Operation (Moderator) - Specialist (Freelancer)

aCommerce is hiring a freelance Live Operation (Moderator) Specialist in Bangkok to support live commerce streams. The role manages live streaming software such as OBS and TikTok Live Studio across platforms including TikTok Live, Shopee Live, and Lazada Live, monitors streams for technical issues, and resolves disruptions quickly.

The moderator also monitors chat for inappropriate content and community guideline violations, manages comments, assists the live anchor with pre-stream setup and testing, monitors scripts and product information for accuracy, and generates reports on viewership and engagement metrics. Candidates need strong Thai and English proficiency, attention to detail, calm decision-making under pressure, and technical live streaming experience.

Manage live stream software (OBS, TikTok Live Studio) and platforms (TikTok Live, Shopee Live, Lazada Live) and troubleshoot technical glitches

Monitor live streams for technical issues or disruptions and resolve them swiftly

Monitor chat messages and comments for inappropriate content and manage comments to maintain a positive environment

Assist the live anchor with pre-stream preparations, including equipment setup and software testing

Generate reports on live stream performance metrics (viewership, engagement) for post-analysis

Excellent attention to detail and proactive problem identification

Keen eye for inappropriate content and commitment to a positive online environment

Effective communication and collaboration skills

Ability to stay calm under pressure and make quick decisions

Proficient in Thai and English; technical skills with live streaming software and platforms (OBS, TikTok Live, Shopee Live, Lazada Live a plus)