Ocean Planning Associate

The Ocean Planning Associate supports Flexport's logistics goals by working with account management, customs teams, carriers, and trucking providers. The role involves executing end-to-end ocean freight planning and booking, managing schedule assignments, and unblocking operational issues to meet client expectations. The position requires developing expertise in regional networks and contributing to the development of systems like FFA and Ocean Product to improve efficiency and compliance.

Execute end-to-end planning and booking of ocean freight shipments within a regional network (exports), including origin intermodal movements

Act as the first point of escalation for issue resolution and process improvement, both internally and externally, for specific trade lanes or carriers

Ensure shipments move on time and exceptions are handled appropriately, meeting internal OKRs and SLAs

Coordinate day-to-day operations with Account Management, Ocean Execution, Allocation and Procurement, ROM, and Ocean Carriers

Manage soft and hard allocation with ocean carriers to match client demand and minimise shortfalls, keeping bookable inventory accurate

Bachelor's degree

Minimum 2 years' experience in logistics, freight forwarding, supply chain, ocean carrier operations, or consulting

Hands-on, process-oriented, structured thinker with strong problem-solving skills

Excellent communication, interpersonal, and organisational skills

A client-service mindset — obsessed with client and team happiness