Tax and Invoice Support Executive

This role focuses on maintaining and verifying customer tax data to ensure compliance with regulations. You will prepare and review tax invoices, credit notes, and withholding tax documents while resolving discrepancies and answering inquiries. The position involves reconciling financial transactions and verifying payment processes to ensure accuracy. You will also coordinate with the Accounting and Customer Service teams to solve seller and buyer problems and update tax-related announcements on the e-Tax portal. Additionally, you will participate in projects to improve company taxation and provide guidance to team members on tax-related issues.

• Maintain overall customer tax data and ensure accuracy
• Prepare, review, and verify customer data for tax invoices, credit notes, and withholding tax
• Resolve issues and track down discrepancies regarding tax documents
• Prepare and perform analysis reports upon request
• Reconcile transactions by comparing and correcting financial transaction data
• Verify payment amounts and document the process
• Coordinate with the Accounting team to update tax announcements on the e-Tax portal and Seller Center
• Coordinate with the CB team to provide guidance on e-Tax procedures for sellers without local business registrations
• Work closely with the CS and Accounting teams to solve seller and buyer problems
• Participate in projects to improve company taxation and customer satisfaction
• Provide guidance to team members on day-to-day tax-related problems

• Detail-oriented with strong attention to accuracy
• 0-1 years of experience in Accounting or Taxation is a plus
• Basic to good proficiency in English communication skills
• Good knowledge of tax regulations
• Proficient in MS Office programs and Google Docs
• Hard-working, meticulous, and energetic with a can-do attitude
• Logical thinking and willingness to learn