Case/incident management - operation

The role handles case and incident management operations for customer service requests. Responsibilities include identifying customer problems, providing support or solutions, escalating complex issues, logging requests and reported issues, tracking resolutions, recording responses within defined times, and following up until problems are solved.

The position requires a bachelor's degree in any field; new graduates are welcome. At least three years of customer service or call-center experience is preferred. Applicants need good English communication, problem-solving and customer service management skills, strong organizational and administrative abilities, and availability for six-day rotating shifts in Bangkok.

• Identify customer needs and problems and provide effective solutions and support

• Escalate complex issues to the appropriate department

• Log service requests and customer-reported issues, and track their resolution

• Record user requests and responses within defined times

• Conduct follow-up and participate in training and team knowledge sharing

• Bachelor's degree in any field; new graduates are welcome

• At least 3 years of customer service or call center experience preferred

• Good command of English

• Strong customer service, problem-solving, organizational, and administrative skills

• Able to work 6 days a week on rotating shifts with flexibility to adjust as needed