Customer Service and Merchant Support Specialist

Razer is hiring a Customer Service and Merchant Support Specialist in Bangkok to support end-to-end merchant operations and deliver high-quality support to merchants and customers. The role acts as an operational liaison across Business Development, Risk, Compliance, Product, Engineering, and Operations, covering merchant onboarding, payment operations, fraud management, complaint handling, and ongoing merchant support, with attention to Bank of Thailand regulatory expectations including KYM/KYC and Central Fraud Registry obligations.

The position requires a bachelor's degree in a related discipline and at least three years of experience in merchant support, customer service, or payment operations, plus proven cross-functional team experience. Candidates must be fluent in Thai and English, able to manage multiple priorities in a fast-paced environment, and willing to work rotating shifts. Experience with banks, payment gateways, e-wallets, and payment processing flows is preferred.

Serve as the primary point of contact for merchants, managing inquiries, operational issues, and escalations

Support payment-related matters including transaction inquiries, disputes, refunds, chargebacks, and settlement issues

Support merchant onboarding activities and coordinate KYM/KYC documentation collection and verification

Assist in investigating suspicious transactions and support fraud prevention and Central Fraud Registry processes

Support day-to-day payment channel operations, participate in UAT, and contribute to process improvement initiatives

Bachelor's degree in Business Administration, Finance, Economics, Information Technology, or a related discipline

Minimum 3 years of experience in Merchant Support, Customer Service, or Payment Operations

Proven experience working with cross-functional teams

Excellent communication and interpersonal skills in both Thai and English

Willingness and flexibility to work on a rotating shift schedule as required by business operations