Complex Claim Adjuster

AIG is hiring a Complex Claim Adjuster for its Bangkok office to manage complex Marine and Carrier's Liability claims, including large-loss, litigated, and technically challenging cases. The role involves partnering with internal and external stakeholders to deliver fair, timely, and customer-focused claim outcomes while maintaining strong governance and cost discipline.

The position requires proven experience handling Marine and Carrier's Liability claims, strong technical knowledge of marine insurance coverage, claims investigation, reserving, and settlement practices. Candidates must be fluent in Thai and have full professional proficiency in English, with strong analytical, negotiation, and stakeholder management skills.

Manage complex Marine and Carrier's Liability claims, including complaints and litigated matters, ensuring timely and compliant claim resolution

Provide technical expertise and guidance to claims colleagues and business stakeholders on complex claims matters

Maintain claims quality through claim reviews, sound reserving practices, and adherence to internal standards and regulatory requirements

Drive process and workflow improvements to enhance operational efficiency, service quality, and customer experience

Oversee external partners, including loss adjusters, surveyors, and legal counsel, ensuring service quality and compliance with AIG standards

Proven experience handling Marine and Carrier's Liability claims, including complex, large-loss, or litigated matters

Strong technical knowledge of marine insurance coverage, claims investigation, reserving, and settlement practices

Experience managing customer complaints and working with loss adjusters, surveyors, legal counsel, and other external partners

Strong analytical, negotiation, and decision-making skills

Fluency in Thai and full professional proficiency in English