Engineering Sales Entry Professional

The Engineering Sales Entry Professional provides technical support to related sales teams and customers for Hitachi electrical products. Duties include advising on product use, selecting suitable models and rated capacity by checking single-line diagrams, handling warranty and aftercare requests, preparing repair-service quotations, and coordinating with factory engineers to determine root causes and prevent recurrence.

The role also requires mechanical understanding to assess customer and business-partner questions concerning low-voltage and single-phase induction motors and gear motors. Responsibilities include advising on product usage, wiring connections, and star-delta starting operations, as well as collecting information with the factory QA team when customer-side issues occur.

• Provide technical support and engineering advice to sales teams and customers on Group A products.
• Advise customers on product use and select suitable models and rated capacity using single-line diagrams.
• Handle warranty contacts, prepare reporting documents, request factory support, and quote repair services.
• Work with factory engineers to determine root causes and prevent recurrence of field problems.
• Advise on product usage, wiring connections, and star-delta starting operations for Group B products.

• Mechanical understanding sufficient to assess and answer customer and business-partner questions.
• Ability to check, judge, and provide appropriate technical advice on Group A and Group B products.
• Ability to collect information with the factory QA team when customer-side issues occur.