Field Service Engineer

The Field Service Engineer delivers service for analytical and scientific instruments used by customers in research, industrial, and healthcare settings. Duties include installing, maintaining, troubleshooting, and repairing complex equipment, supporting customer needs, training customers on equipment operation, documenting service activities, and preparing detailed reports.

The role requires an advanced degree with no prior experience, or a bachelor's degree plus two years of hands-on technical experience. Preferred study areas include electronics, engineering, physics, and chemistry. The posting also requires component-level troubleshooting skills, customer service and communication ability, technical documentation and schematic interpretation, safety and quality compliance, and travel within the assigned territory.

Install, maintain, troubleshoot, and repair complex analytical and scientific instruments

Respond to customer needs with short notice

Train and support customers on equipment operation

Document service activities and prepare detailed reports

Meet customer satisfaction goals

Advanced degree, or bachelor's degree plus 2 years of hands-on technical experience installing, troubleshooting, and repairing complex analytical instruments

Strong electronics and mechanical troubleshooting skills with ability to diagnose issues down to component level

Excellent written and verbal customer service and communication skills

Ability to read and interpret technical documentation and schematics

Valid driver's license and ability to travel up to 50-75% within assigned territory